[et_pb_section fb_built=”1″ fullwidth=”on” custom_padding_last_edited=”on|desktop” admin_label=”Section” module_id=”startpage-header” _builder_version=”4.16″ custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” transparent_background=”off” global_colors_info=”{}”][et_pb_fullwidth_header text_orientation=”center” header_scroll_down=”on” admin_label=”Header Section” _builder_version=”4.27.7″ background_color=”rgba(255, 255, 255, 0)” background_image=”https:\/\/smartperform.de\/wp-content\/uploads\/2026\/08\/kundencenter-porschestrasse-poster-header.jpg” background_position=”top_left” background_layout=”light” max_width_tablet=”50px” global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_header title=”Neuland Wohnungsgesellschaft mbH” subhead=”A digital customer guidance system to provide a clearer overview in the new customer centre” _builder_version=”4.27.7″ title_line_height=”0″ subhead_font_size=”25″ subhead_line_height=”2″ global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”]<\/p>\n
Neuland operates a customer centre where tenants, prospective tenants and other visitors receive personalised advice. With smartPerform, Neuland has introduced a digital guidance and information system that automatically directs visitors to the appropriate contact person, reduces the workload on staff and helps to make the most of waiting times.<\/p>\n
[\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n
Until now, the Neuland customer centre had only been open for 2.5 hours a day. With an average of 30 visitors a day, queues would sometimes stretch right out the door. With the extension of opening hours to 9 am to 3 pm, a system was needed to direct visitors correctly from the outset: to self-service, to the personal service desk or straight to the relevant information. This is made more challenging by the international clientele, which requires multilingual support in five languages.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_fullwidth_slider show_image_video_mobile=”on” disabled_on=”off|off|off” _builder_version=”4.27.7″ text_orientation=”left” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off”][et_pb_slide heading=”First port of call” image=”https:\/\/smartperform.de\/wp-content\/uploads\/2026\/08\/sP_BI_Neuland-Stele-be.png” use_bg_overlay=”off” use_text_overlay=”off” image_alt=”With the move to the modern new building on Pariser Platz in Stuttgart, the presentation and seminar technology is also to be modernized in a forward-looking way.” admin_title=”First port of call” _builder_version=”4.27.7″ background_color=”#f2f2f2″ button_on_hover=”on” background_layout=”light” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_transition=”on”]<\/p>\n
The information kiosk at the entrance, with its portrait-oriented touchscreen, is the central starting point in the customer centre. Using a decision tree that matches the enquiry with the appropriate point of contact, visitors are guided in just a few steps to the self-service area, the service desk, the postbox or their own smartphone. Outside opening hours, the kiosk automatically displays the current opening hours.<\/p>\n
[\/et_pb_slide][et_pb_slide heading=”Digital queue” image=”https:\/\/smartperform.de\/wp-content\/uploads\/2026\/08\/sP_BI_Neuland-Stele-ab-9-Uhr-be.png” use_bg_overlay=”off” use_text_overlay=”off” image_alt=”With the move to the modern new building on Pariser Platz in Stuttgart, the presentation and seminar technology is also to be modernized in a forward-looking way.” admin_title=”Digital queue” _builder_version=”4.27.7″ background_color=”#f2f2f2″ button_on_hover=”on” background_layout=”light” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_transition=”on”]<\/p>\n
Instead of taking a number or phoning, visitors can register via a QR code or directly at the information point to join a digital queue. The service desk can view the waiting list in real time and call visitors forward as and when required \u2013 without the need for any additional hardware.<\/p>\n
[\/et_pb_slide][et_pb_slide heading=”Self-help made easy” image=”https:\/\/smartperform.de\/wp-content\/uploads\/2026\/08\/sP_BI_Neuland-Self-Service-quer-be.png” use_bg_overlay=”off” use_text_overlay=”off” image_alt=”With the move to the modern new building on Pariser Platz in Stuttgart, the presentation and seminar technology is also to be modernized in a forward-looking way.” admin_title=”Self-help made easy” _builder_version=”4.27.7″ background_color=”#f2f2f2″ button_on_hover=”on” background_layout=”light” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_transition=”on”]<\/p>\n
Four interactive terminals in the self-service area bring together the tenant app, property search, contact form and explanatory videos in one place. Anyone who gets stuck can use the help button to contact the service desk directly \u2013 entirely without cookies, for data protection reasons.<\/p>\n
[\/et_pb_slide][et_pb_slide heading=”Always up-to-date information” image=”https:\/\/smartperform.de\/wp-content\/uploads\/2026\/08\/sP_BI_Neuland-Bildschirm-be.png” use_bg_overlay=”off” use_text_overlay=”off” image_alt=”With the move to the modern new building on Pariser Platz in Stuttgart, the presentation and seminar technology is also to be modernized in a forward-looking way.” admin_title=”Always up-to-date information” _builder_version=”4.27.7″ background_color=”#f2f2f2″ button_on_hover=”on” background_layout=”light” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_transition=”on”]<\/p>\n
Project information, property descriptions and property listings sourced directly from the Neuland website are automatically displayed in the shop window. This eliminates the need for duplicate data management, and passers-by can view up-to-date content at any time, even outside opening hours.<\/p>\n
[\/et_pb_slide][et_pb_slide image=”https:\/\/smartperform.de\/wp-content\/uploads\/2026\/08\/sP_BI_Neuland-uebersicht.png” use_bg_overlay=”off” use_text_overlay=”off” image_alt=”With the move to the modern new building on Pariser Platz in Stuttgart, the presentation and seminar technology is also to be modernized in a forward-looking way.” admin_title=”Zitat” _builder_version=”4.27.7″ background_color=”#f2f2f2″ button_on_hover=”on” background_layout=”light” global_colors_info=”{}” button_text_size__hover_enabled=”off” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_text_color__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_border_width__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_border_color__hover_enabled=”off” button_one_border_color__hover_enabled=”off” button_two_border_color__hover_enabled=”off” button_border_radius__hover_enabled=”off” button_one_border_radius__hover_enabled=”off” button_two_border_radius__hover_enabled=”off” button_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover_enabled=”off” button_bg_color__hover_enabled=”off” button_one_bg_color__hover_enabled=”off” button_two_bg_color__hover_enabled=”off” sticky_transition=”on”]<\/p>\n
\u201cOur collaboration with smartPerform has been thoroughly positive: reliable, professional and based on partnership. We particularly appreciate the high quality of service, the prompt support and the trusting working relationship.\u201d<\/p>\n
Sina Burb\u00f6ck, Head of Department<\/p>\n
[\/et_pb_slide][\/et_pb_fullwidth_slider][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”L\u00f6sungsbereiche 2026″ _builder_version=”4.27.7″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.7″ _module_preset=”default” width=”100%” max_width=”100%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.7″ _module_preset=”default” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][buero_cc_use_cases_2026 subheadline=”Solutions” headline=”Versatile. Proven across a range of industries.” headline_no_gradient=”off” text_content=”From production to receptions \u2013 smartPerform software adapts to your requirements.” cta_text=”View all solutions \u2192” cta_url=”https:\/\/smartperform.de\/en\/applications\/#software-solutions” admin_label=”L\u00f6sungsbereiche 2026″ _builder_version=”4.27.7″ _module_preset=”default” hover_enabled=”0″ locked=”off” global_colors_info=”{}” sticky_enabled=”0″][buero_cc_use_cases_2026_item admin_label=”Digitales Schwarzes Brett” image_url=”https:\/\/smartperform.de\/wp-content\/uploads\/2026\/08\/sP_DSB_kachel.jpg” headline=”Digital Notice Board” link_url=”https:\/\/smartperform.de\/en\/project\/digital-notice-board\/” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][\/buero_cc_use_cases_2026_item][buero_cc_use_cases_2026_item admin_label=”Informations- & Kiosksysteme” image_url=”https:\/\/smartperform.de\/wp-content\/uploads\/2026\/08\/sP_Informationssysteme_Kachel.jpg” headline=”Information and Kiosk Systems” link_url=”https:\/\/smartperform.de\/en\/project\/presentation-exhibits\/” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][\/buero_cc_use_cases_2026_item][buero_cc_use_cases_2026_item admin_label=”Digitaler Empfang” image_url=”https:\/\/smartperform.de\/wp-content\/uploads\/2022\/06\/sP_Digitaler-Empfang_Kachel.jpg” headline=”Digital Reception” link_url=”https:\/\/smartperform.de\/en\/project\/digital-reception\/” _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][\/buero_cc_use_cases_2026_item][\/buero_cc_use_cases_2026][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Take the next Step” module_id=”nextsteps” _builder_version=”4.25.0″ background_color=”#3b4559″ custom_padding_tablet=”” custom_padding_phone=”37px|0px|34px|0px” global_module=”67825″ collapsed=”on” global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text Take the next Step” _builder_version=”4.25.0″ global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” _builder_version=”4.25.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”20px||20px||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/smartperform.de\/wp-content\/uploads\/2024\/07\/Teaserbild-Beartung.jpg” alt=”Beratung von smartPerform f\u00fcr Sie” title_text=”Teaserbild-Beartung” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Bild Verkaufsberatung” _builder_version=”4.25.0″ global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Text Verkaufsberatung” _builder_version=”4.25.0″ global_colors_info=”{}”]<\/p>\n
Our team will advise you on the use and possibilities, determine your budget requirements or coordinate the next steps with you on your way to your smartPerform application.<\/span><\/p>\n This is how you can reach us: [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/smartperform.de\/wp-content\/uploads\/2024\/07\/Teaserbild-Demo.jpg” alt=”Testversion von smartPerform Software” title_text=”Teaserbild-Testversion” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Bild Testversion” _builder_version=”4.25.0″ global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Text Testversionen” _builder_version=”4.25.0″ global_colors_info=”{}”]<\/p>\n Design and content management with the smartPerform “Designer Edition Advanced”.<\/span><\/p>\n Start with a sample application suitable for your solution or area of application. The complete application with neutral media content can be individually adapted and expanded and serves as a presentation and template. Request demo version<\/a> View sample applications<\/a><\/span><\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/smartperform.de\/wp-content\/uploads\/2024\/07\/Teaserbild-Webinare-340×255-1.jpg” alt=”%91object Object%93″ title_text=”Teaserbild-Webinare-340×255″ align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Bild Akademie” _builder_version=”4.25.0″ global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Text Akademie” _builder_version=”4.25.0″ global_colors_info=”{}”]<\/p>\n Our personal training courses provide know-how on the creation and handling of smartPerform user interfaces and their functions.<\/span><\/p>\n Webinars provide initial insights into the basics and applications of our smartPerform products.<\/span><\/p>\n With the online trainer, you can reach your learning goal quickly – regardless of time, location and device. The learning platform contains all the tools you need for efficient self-study.<\/span> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/smartperform.de\/wp-content\/uploads\/2024\/07\/Teaserbild-Dokumente.jpg” alt=”%91object Object%93″ title_text=”Teaserbild-Dokumente” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Bild Dokumente” _builder_version=”4.25.0″ global_colors_info=”{}”][\/et_pb_image][et_pb_text admin_label=”Text Dokumente” _builder_version=”4.25.0″ global_colors_info=”{}”]<\/p>\n
<\/strong><\/span>Sales: +49 (0) 7127 20973-00<\/a><\/span>
sales@smartperform.de<\/a><\/span>
Contact<\/a><\/span><\/p>\nDemo Version<\/span><\/h2>\n
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